Last Updated: October 2026

Welcome to Zarlie ("we", "us", or "our"). These Terms of Service ("Terms") govern both your use of our website (https://zarlie.com.au) and the provision of any digital marketing, advertising, web management, or related consulting services ("Services") provided by Zarlie to our clients ("you" or "Client"). By accessing our website, engaging our Services, or accepting an invoice or proposal from us, you agree to be bound by these Terms.

Part A: Client Services & Commercial Terms

1. Scope of Services & Out-of-Scope Work

Services are provided at the agreed rate and in accordance with the specific deliverables outlined in your approved proposal, quote, or partnership agreement. Any additional work, revisions, or requests falling outside the agreed scope will be quoted and charged separately, subject to your prior approval.

2. Invoicing, Payment Terms & Disputes

Unless otherwise agreed in writing, Services are billed in arrears at the conclusion of each calendar month.

• Payment Due Date: Payment is strictly due within 30 days of the invoice date (Net 30).
• Invoice Disputes: If you have any questions or disputes regarding an invoice, you must notify us in writing within 14 days of the invoice date. After 14 days, the invoice is deemed accepted, accurate, and final.
• Overdue Accounts: If an invoice remains unpaid past the 30-day due date, we reserve the right to pause all active Services, campaign management, and website updates until the account is settled in full.

3. Third-Party Advertising Platforms & Media Spend

In the course of providing Services, we may manage campaigns on third-party platforms (such as Google Ads, Meta Ads, or email marketing software).

• Direct Media Spend: Unless explicitly stated otherwise on your invoice, our service fees cover agency management only and do not include direct media spend or third-party software subscriptions, which are billed directly to your nominated payment method by the respective platforms.
• Platform Policies & Changes: Zarlie is not responsible or liable for account suspensions, ad disapprovals, algorithm updates, platform outages, or policy changes enforced by third-party platforms.

4. Client Responsibilities & Approvals

To enable us to perform our Services effectively, you agree to provide timely access to required accounts, assets, branding materials, and approvals. You warrant that any text, graphics, data, or customer lists you provide to us are owned by you (or that you have permission to use them) and comply with all applicable laws, including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).

5. No Guarantees of Specific Results

While we apply industry best practices to maximize campaign performance, digital marketing outcomes depend on numerous market factors beyond our control. We do not guarantee any specific results, return on ad spend (ROAS), lead volume, rankings, or revenue from using our Services or acting on information provided through our site. Any examples of outcomes or past client results are illustrative only.

6. Service Deliverables & Intellectual Property

Upon receipt of full payment for the relevant invoices, ownership of custom client-specific assets created exclusively for you passes to you. We retain ownership of our pre-existing intellectual property, internal frameworks, templates, automation scripts, and proprietary methodologies.

7. Term, Retainer Cancellation & Notice Period

Unless a fixed minimum term is specified in your proposal or partnership agreement, ongoing monthly Services operate on a rolling month-to-month basis.

• Cancellation Notice: Either party may terminate ongoing monthly Services by providing at least 30 days' written notice via email.
• Final Billing & Handover: We will continue to provide Services during the 30-day notice period, and you remain responsible for full payment of all Services rendered and approved costs incurred up to the final termination date. Upon settlement of all final invoices, we will cooperate in a reasonable handover of your accounts and assets.

Part B: Website Use & General Legal Terms

8. Use of This Website

This website is provided for general informational and marketing purposes only. While we aim to keep information up to date and accurate, we make no representations, warranties, or guarantees of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of any content on the site.

9. Website Intellectual Property

Unless otherwise stated, all content on this website — including text, graphics, branding, images, and layout — is the property of Zarlie (ABN 90 158 423 890) or our content providers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or exploit any part of this site for commercial purposes without our prior written permission.

10. Third-Party Links

This website may contain links to other websites that are not under our control. We are not responsible for the content, privacy practices, or availability of any linked site. The inclusion of a link does not imply endorsement.

11. User Submissions

If you voluntarily submit information to us via contact forms or email, you agree that we may use this information in accordance with our Privacy Policy. You must ensure any information provided is accurate and does not infringe on any third party’s rights.

12. Limitation of Liability

To the maximum extent permitted by law (including the Australian Consumer Law), Zarlie disclaims all liability for any direct, indirect, incidental, or consequential loss, loss of profit, revenue, data, damage, cost, or expense (including legal costs) arising directly or indirectly from:

1. Your use of or reliance on this website or any content on it; or
2. The provision of our Services, including any third-party platform disruptions or ad account restrictions.

Where liability cannot be excluded under the Australian Consumer Law, our total aggregate liability in connection with any Service is limited, at our option, to the resupply of the relevant Services or the payment of the cost of having the Services supplied again (capped at the total fees paid by you to us in the preceding one (1) month).

13. Changes to These Terms

We reserve the right to update or change these Terms of Service at any time. Your continued use of the website or ongoing engagement of our Services following any changes indicates your acceptance of those changes.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.